Terms of Service

1. About These Terms

These terms govern your use of the GWS Plumbing & Bathrooms website and our services. By booking our services or using this website, you agree to these terms.

2. Our Services

GWS Plumbing & Bathrooms provides plumbing repairs, bathroom installations, and related services in Dartford, Bexley, Gravesend, and surrounding areas in Kent.

All work is carried out by qualified professionals to industry standards.

3. Quotes and Pricing

• Bathroom renovations: Quotes are fixed prices based on a site survey. The quoted price is the final price unless you request changes to the specification.
• Hourly jobs: Prices are estimates based on your description. Actual time and cost may vary depending on the complexity of the work discovered.
• Materials: Unless otherwise stated, quotes for hourly work are for labour only. Materials are charged separately.

4. Bookings and Cancellations

• Bookings are confirmed once payment/deposit is received
• We require 24 hours notice for cancellations
• Deposits for bathroom renovations are non-refundable if you cancel within 7 days of the scheduled start date
• We reserve the right to reschedule in case of emergencies or unforeseen circumstances

5. Payment Terms

• Hourly jobs: Payment due on completion
• Bathroom renovations: Deposit required to secure booking, balance due on completion
• We accept card payments (Visa, Mastercard), bank transfer, and cash
• Klarna Pay in 3 is available at checkout for orders over £100 (see section 5a below)

5a. Klarna — Pay in 3

We offer Klarna's "Pay in 3" option, allowing you to split the cost of your invoice into 3 equal interest-free monthly instalments. This is available for orders over £100.

• Klarna's Pay in 3 is an unregulated credit agreement. Borrowing more than you can afford or missing payments may negatively impact your financial status and ability to obtain credit.
• 18+ only. Subject to status. UK residents only.
• Klarna's approval decision is instant and does not affect your credit score when you check eligibility (a soft search is performed). A hard credit check is performed if you proceed.
• GWS Plumbing & Bathrooms is not a credit provider or broker. Credit is provided by Klarna Bank AB, authorised and regulated by the Swedish Financial Supervisory Authority, and deemed authorised and regulated by the Financial Conduct Authority (FRN 536065).
• Full Klarna terms and conditions are available at klarna.com/uk/terms.
• Klarna's privacy policy is available at klarna.com/uk/privacy.
• If you have a dispute about a Klarna payment, please contact Klarna directly at klarna.com/uk/customer-service.

6. Guarantee

We provide a 5-year guarantee on bathroom installations and a 12-month guarantee on repair work. This covers defects in our workmanship but does not cover damage caused by misuse, third-party interference, or normal wear and tear.

7. Access and Preparation

You agree to provide clear access to the work area and ensure the property is safe for our team to work. For bathroom renovations, please remove personal items from the bathroom before work begins.

8. Website Use

The content on this website is for general information only. While we strive for accuracy, we cannot guarantee all information is complete or up-to-date. Prices shown are indicative and subject to confirmation.

9. Liability

We carry public liability insurance. Our liability is limited to the value of the work contracted. We are not liable for indirect or consequential losses.

10. Disputes

If you have a complaint, please contact us first at [email protected]. We aim to resolve all issues fairly and promptly. These terms are governed by English law.

11. Contact

GWS Plumbing & Bathrooms
Email: [email protected]
Phone: 07376 641877
Serving: Dartford, Bexley, Gravesend & Kent