Last updated: January 2026

1. Who We Are

GWS Plumbing & Bathrooms is a plumbing and bathroom installation business based in Dartford, Kent. We are committed to protecting your privacy and handling your personal information responsibly.

Contact: [email protected] | 07376 641877

2. Information We Collect

We may collect the following information:

Name and contact details (phone, email, address)
Property details relevant to your enquiry
Photos of your bathroom or plumbing issue (if you provide them)
Booking and payment information
Communications between you and us

3. How We Use Your Information

We use your information to:

Provide quotes and carry out work you've requested
Communicate with you about your booking or enquiry
Process payments
Send appointment reminders
Improve our services

4. Data Sharing

We do not sell your personal information. We may share your data with the following third parties:

Stripe — to process card payments securely. Stripe's privacy policy.
Klarna — if you choose to pay using Klarna's Pay in 3 option, your name, email, billing address, and order amount are shared with Klarna Bank AB to process the credit agreement. Klarna may perform a soft credit check at eligibility stage and a hard credit check if you proceed. Klarna's privacy policy.
Google Calendar — for appointment scheduling.

We may also share information if required by law.

5. Data Retention

We keep your personal information for as long as necessary to provide our services and comply with legal obligations. Typically, we retain customer records for 6 years for tax and warranty purposes.

6. Your Rights

Under UK GDPR, you have the right to:

Access your personal data
Correct inaccurate data
Request deletion of your data
Object to processing of your data
Data portability

To exercise these rights, contact us at [email protected].

7. Cookies

Our website uses essential cookies to enable core functionality. We also use analytics cookies (Google Analytics) to understand how visitors use our site. You can control cookies through your browser settings.

8. Contact Us

If you have any questions about this privacy policy or how we handle your data, please contact us at [email protected] or call 07376 641877.

Privacy Policy